Return Policy

Overview

This Return Policy outlines the terms and conditions for returning items purchased through our personal shopping assistance service. Please read this policy carefully before making a purchase.

Return Eligibility

Items may be eligible for return if they meet the following conditions:

• The item is in its original condition with tags attached
• The return is requested within the specified time period
• The item was not damaged due to misuse or wear
• All original packaging and documentation are included

Return Timeframe

Returns must be requested within 14 days of receiving the item. The item must be shipped back within 7 days of the return request approval.

Return Process

To initiate a return:

1. Contact us via email or phone to request a return authorization
2. Provide your order information and reason for return
3. Wait for return authorization and instructions
4. Ship the item back using the provided instructions
5. Once received and inspected, we will process your refund

Refund Processing

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been worn, washed, or damaged
• Items without original tags or packaging
• Items returned after the specified timeframe
• Customized or personalized items

Exchanges

We may offer exchanges for items of equal value, subject to availability. Please contact us to discuss exchange options.

Contact Us

If you have questions about returns or need to initiate a return, please contact us at:

Email: contactus@scentsyatelierar.world
Phone: +1 (314) 534-0344
Address: 2829 Howard St, St. Louis, MO 63106, United States